Our Service Guarantee
At Amber Pro Electrical Solutions, we believe every customer deserves safe, clean and reliable electrical work—delivered with professionalism from start to finish.
Our guarantees are the standards we hold ourselves to on every single job. No excuses and no shortcuts.
This is what you can expect every time you choose Amber Pro.
- 100% Workmanship Guarantee
- Professional & Friendly Service
We Work With
Lifetime Workmanship Guarantee
We stand behind the quality of our work.
All electrical installations performed by Amber Pro are backed by a lifetime workmanship guarantee. If a workmanship-related issue ever arises, we fix it at no cost.
Guarantee covers work in the condition they are in when tradesmen leave site.
Physical damage or misuse are excluded from cover.
(Material warranties are covered by the manufacturer as per Australian standards.)
Clean Workmanship Promise
Your home will be treated with respect from the moment we arrive.
Our clean-installation promise includes:
Dust sheets where required
Vacuuming and cleaning after the job
Neat cable routing and tidy cuts
No rubbish left behind, ever
A clean home is part of a professional job.
Safety & Compliance Guarantee
Every job is completed to current Victorian electrical safety regulations and AS/NZS 3000 standards.
We guarantee:
Proper RCD/RCBO protection
Correct cable sizing and installation methods
Safe isolation procedures
Mandatory testing and documentation
Certificate of Electrical Safety (COES) where required
Your safety is not negotiable.
On-Time Arrival Commitment
We respect your time just as much as ours.
Our on-time arrival commitment means:
Clear appointment window
Update messages before we arrive
Immediate communication if traffic or delays occur
No waiting around wondering where your electrician is.
Upfront, Transparent Pricing
Every job is quoted clearly before work begins.
You will always know:
What the job includes
What it costs
What optional extras are available
Whether additional work is recommended and why
No hidden fees, no surprise charges.
Manufacturer-Backed Product Guarantee
All products supplied by Amber Pro include full manufacturer warranties, which we pass on directly to you.
This includes:
EV chargers
Downlights and lighting fixtures
Power points and switches
Security cameras and NVRs
Ceiling fans and smart home devices
Switchboards & switchboard internals
SUNLIFT solar skylights
TV wall mount brackets
Customer-supplied items are installed with care, but are not covered under the workmanship guarantee if the product itself fails.
Communication & Respect Promise
We deliver communication that is clear, friendly and reliable.
You can expect:
Professional service from your first message
Simple explanations without jargon
Photos, videos or diagrams if needed
Respectful behaviour at your home
We’re here to help, not confuse.
Our Guarantee to Property Managers & Body Corporates
For property managers, real estate agents and strata committees, we guarantee:
Clear job reporting
Before-and-after photos
Safety notes where relevant
Reliable scheduling
Transparent pricing for tenants and owners
Compliance documentation included
A professional experience from start to finish.
When Our Guarantees Apply
Our guarantees apply to:
All electrical work performed by Amber Pro
All products supplied by us (manufacturer warranty applies)
All workmanship carried out at residential or small-business properties
They do not apply if:
Another contractor alters or interferes with our work
The homeowner modifies, replaces or removes installed fittings
Water damage, pests, or structural issues affect the installation
Customer-supplied products fail
We always explain what is and isn’t covered before starting the job.
Why Our Guarantees Matter
Many electrical faults occur from rushed work, cheap fittings or non-compliant installations.
Our service guarantees are designed to protect you from:
Flickering lights
Unsafe power points
Overloaded switchboards
Faulty EV chargers
Non-compliant cabling
Avoidable call-backs
When work is done properly the first time, the results speak for themselves.
A Promise Backed by Over 100 Five-Star Reviews
Homeowners across Melbourne consistently mention:
Clean workmanship
Clear communication
Reliability
Professional installation
Strong attention to detail
Our reviews aren’t just feedback—they’re proof that our guarantees are real, and lived out on every job.
Our Commitment to You
At Amber Pro Electrical Solutions, we put customer satisfaction, quality assurance, and professionalism at the forefront of everything we do. Our goal is to not just meet, but exceed your expectations.